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AODA Multi-Year Accessibility Plan

Statement of Commitment

Knowledgehook is committed to ensuring equal access and participation for people with disabilities and treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA).

We are committed to developing, implementing and maintaining policies that govern how the organization achieves or will achieve accessibility. Knowledgehook has implemented policies to meet these regulations. Any new requirements and feedback provided to us will be reviewed and updated. To facilitate this commitment, Knowledgehook will review our multi-year accessibility plan at least once every five years to identify progress made in addressing barriers and update the Knowledgehook website as such.

Past Achievements to Remove and Prevent Barriers

INITIATIVE ACTION TAKEN IMPLEMENTED
Customer Service
  • Training will be provided in a way that best suits the duties of employees, volunteers and other staff members
  • Create accessible ways to provide feedback
  • Put an accessibility policy in place so employees and customers know what to expect
August 1, 2021
Training And Feedback
  • Employees are trained on accessibility requirements
  • Accessible ways to provide feedback or make comments
  • Knowledgehook will make all new websites and content on those sites conform with WCAG 2.0, Level AA, whenever possible
  • Document processes for individual accommodation plans and return-to-work plans
August 1, 2021

Strategies and Actions

Knowledgehook will continue to take steps to prevent and remove accessibility barriers as identified by the public, employees, and customers as required and requested.