Our mission at Knowledgehook is to help engage students with math practice and offer support to teachers and parents/guardians to improve their student or child’s mastery of math.
Our Privacy Notice is fuelled by our commitment to the following Privacy Principles:
Knowledgehook feels strongly about protecting your privacy. We understand how important privacy is to you, and we are committed to creating a safe and secure environment for learners through our website, applications, and other means of interacting with us (collectively, our “Services”).
Our Privacy Notice describes what information we gather from our members and others who visit and use our Services, how we use that information, and what we do to protect it. By visiting or using our Services, you expressly consent to the information handling practices described in this Privacy Notice.
Your use of the Services and any information you provide on the Services are subject to the terms of this Privacy Notice, which is incorporated into and subject to our Terms of Service. Any capitalized terms used but not defined within this Privacy Notice have the meaning given to them in our Terms of Service.
We take the information you provide to us very seriously, and we strive to put you in control of decisions around your information.
When you register for, browse and use the Services, you may provide to Knowledgehook what is generally called “personally identifiable information” or “personal data” (such as your full name, email address, and/or phone number) that can be used to identify you. At Knowledgehook, we call this data “Personal Information.”
We may collect information about your use of certain Service features, such as the number of problems you have attempted, the number of videos you have viewed, and the amount of time spent to complete a problem. This enables us to better tailor educational experiences that are most appropriate for you.
We may make available certain features that allow other Users to provide us information. This information may include Personal Information. For example, a teacher may register an account for their student and provide us with certain information, such as the student’s username and personal name.
To provide a personalized learning and high-quality experience for our Users, we may use various technologies that automatically record certain technical information from your browser or device, including standard log files, web beacons, or pixel tags. This technical information may include your Internet Protocol (IP) address, browser type, internet service provider (ISP), referring or exit pages, click stream data, operating system, and the dates and times that you use our Services and assists us in understanding how our Users are using our Services.
Like most websites, whether or not you are a registered member, we may send one or more cookies – small text files containing a string of alphanumeric characters – to your computer. Cookies remember information about your activities on a website and enable us to provide you with a more personalized learning experience. Knowledgehook may use both session cookies and persistent cookies. A session cookie disappears automatically after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services. You can, however, remove a persistent cookie at any time. Please review your web browser “Help” file to learn the proper way to modify your cookie settings. However, without cookies you will not have access to certain services and features of our Services.
Knowledgehook may use a variety of third-party service providers, such as Vimeo to host our videos or Google Analytics to understand our Service usage. We may allow third-party service providers to place and read their own cookies, web beacons, and similar technologies to collect information through the Services. This information is collected directly and automatically by these third parties, and Knowledgehook does not participate in these data transmissions. Knowledgehook will, wherever feasible, contractually obligate our third-party service providers to abide by the terms of this Privacy Notice.
We may collect and store information about your location to provide you with tailored educational experiences for your region or classroom.
In certain situations, we may obtain information, including Personal Information, from third parties or sources other than our Services, such as when a teacher provides us with class lists. If we combine or associate information from other sources with Personal Information that we collect through the Services, we will treat the combined information as Personal Information in accordance with this Privacy Notice.
Knowledgehook uses the information you provide or that we collect to enhance our relationship with you and to operate, maintain, enhance, and improve our Services. Knowledgehook may, for instance, remember your recent activity so we can recommend the most appropriate content for you on your next visit. If you have given Knowledgehook consent, we may use your Personal Information to provide you with information about Knowledgehook’s features, services and other offerings that may be of interest to you.
Knowledgehook uses all of the information that you provide or that we collect from Users to understand and analyze the usage trends, learning behaviors, and preferences of our Users, to improve the way our Services work and look, and to create new features and functionality.
Knowledgehook will not share Personal Information with other third-party organizations for their marketing or promotional use without your consent or except as part of a specific program or feature for which you will have the ability to opt-in. You may ask or authorize us to share your Personal Information with authorized partners, not-for-profit organizations, and other entities that are not affiliated with Knowledgehook. In these cases, we will provide to these third parties only the information you have authorized or asked us to share. Knowledgehook may send information or offers to you on behalf of these third parties. For example, we may partner with an organization running a contest in your region and send you an email notifying you of the partnership; if you opt-in to the program and indicate your approval, we may share your information with the third party to facilitate your participation in the program and enable you to redeem your prize.
Knowledgehook’s employees, agents and contractors must have a legitimate business reason to access Personal Information you provide to Knowledgehook. We may share your Personal Information with third-party service providers, including outside contractors or agents who help us manage our information activities, but they may only use your Personal Information to provide us with a specific service and not for any other purpose. Where feasible, Knowledgehook will require our third-party service providers to comply with this Privacy Notice.
Knowledgehook takes great care to protect the information you provide us. We DO NOT rent or sell Personal Information that we collect from Users with third parties.
We provide certain features that may allow you to share information with other Users. For example, you may choose to populate your profile with your name, short biography, and location. Or you may ask questions that are visible to other Users of Knowledgehook. Whenever you share information with other Users of the Services, any Personal Information that you choose to include in, or is associated with, such User Postings will be accessible by such Users. As with most online services, once you make your Personal Information available to others in any of these ways, it may be collected and used by the recipients without restriction.
Some of our Users may choose to connect their Knowledgehook account with social networks. This functionality is entirely optional. If you have explicitly agreed that we may do so, Knowledgehook may disclose your Personal Information through a social network or similar service (like Facebook or Google). To control the information that you share, you have the option of modifying your Knowledgehook or social network settings or disconnecting your social network account from your Knowledgehook account.
Third-party application developers and service providers (commonly known as “App Developers“) may build complementary services for our platform, such as a mobile application for visually-impaired learners to access our resources. You may request we share your information with App Developers by connecting to the application or service and approving access to your Knowledgehook account. Knowledgehook has taken steps to try to ensure the safety of information accessed by App Developers and requires App Developers to comply with this Privacy Notice.
In certain occasions, Knowledgehook may work with business partners to improve our services or offerings. We may disclose automatically collected and other aggregate non-Personal Information to authorized business partners to conduct research on online education or assist in understanding the usage, viewing, and demographic patterns for certain programs, content, services, promotions, and/or functionality of the Services.
Knowledgehook may also disclose User information if required to do so by law, or if we have a good-faith belief that such action is necessary to comply with local, state, federal, international, or other applicable laws (such as Canadian Copyright law) or respond to a court order, judicial or other government subpoena, or warrant, or administrative request. In some cases, we may make such disclosures without first providing notice to Users.
In the event that Knowledgehook is acquired by or merged with a third-party entity, we may transfer or assign the information that we have collected from Users as part of such merger, acquisition, sale, or other change of control.
We may share data when necessary or appropriate to protect Knowledgehook or others.
Knowledgehook may disclose information that we believe, in good faith, is appropriate or necessary to take precautions against liability; to protect Knowledgehook from fraudulent, abusive, or unlawful uses; to investigate and defend ourselves against any third-party claims or allegations; to assist government enforcement agencies; to protect the security or integrity of the Services; or to protect the rights, property, or personal safety of Knowledgehook, our Users, or others.
To protect your privacy and security, we take reasonable steps to verify your identity before granting you account access or making corrections to your information. We may ask you to provide certain Personal Information to confirm your identity, and may require that you create and use a password to access certain parts of our Services. You should create and maintain a strong password to help ensure the security of your account.
Knowledgehook uses certain physical, managerial, and technical safeguards designed to preserve the integrity and security of your Personal Information and other information we maintain in connection with the Services. We cannot, however, ensure or warrant the security of any or all of the information you transmit to Knowledgehook, and you do so at your own risk. Once we receive your transmission of information, Knowledgehook makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
We will notify you electronically or via the Services if Knowledgehook experiences a data security incident that could affect you.
If we learn of a data security incident that compromises or appears to compromise your Personal Information, then we will attempt to notify you electronically so that you can take appropriate protective steps. We may also post a notice on our website if a data security incident occurs.
At Knowledgehook, we only use Personal Information as needed for the purposes for which it was collected or where you have consented to our use of Personal Information relating to you. We take reasonable steps to ensure that the Personal Information we store and use is accurate, complete, and up-to-date. If you discover that Personal Information or other data pertaining to you is inaccurate, incomplete, or out-of-date, please update your account information or contact us as outlined below.
The Services may be linked to websites or services operated by other entities or individuals. Some of these services, such as our Facebook page, may be co-branded with our name or logo. This Privacy Notice does not apply to, and we cannot always control the activities of, such other third-party service providers. You should consult the respective privacy policies of these third-party service providers.
Our Services are operated and managed on servers located within Canada and subject to the laws in Canada. If you choose to use our Services from the United States, European Union or other regions of the world with laws governing data collection and use that differ from Canadian law, then you acknowledge and agree that you are transferring your Personal Information outside of those regions to Canada and that, by providing your Personal Information on the Services, you consent to that transfer.
Knowledgehook may modify or revise this Privacy Notice from time to time. Knowledgehook will notify Users of any change to our Privacy Notice by posting the revised Privacy Notice with an updated date of revision on our Services, along with a short notice of the revision posted on Knowledgehook’s website homepage. We will not change how we use any Personal Information in any material way without also providing notice of the change via email, through our Services, or through other means, and obtaining consent to any new uses.
Please contact Knowledgehook with any questions or comments about this Privacy Notice, your personal information, our third-party disclosure practices, or your consent choices by email at [email protected]